Returns Policy
Due to the nature of our business (we outsource printing), we do not accept returns (sorry!). However, in case of any order-related issue, we can either issue a refund, or send you another t-shirt depending on the nature of the issue. For more information, our policies are outlined below.
Replacement Policy
In case of a damaged product or a manufacturing error, we offer a replacement free of charge if you contact us within 25 days of product delivery (the counter starts once tracking shows the product as “arrived” or the equivalent of that). A detailed list of what counts as “damaged” or falls under manufacturing error is given below.
We do not offer a replacement if:
- You ordered the wrong size or color
- The delivery address was inputted incorrectly which resulted in a failed delivery
- You changed your mind regarding the order
In case you face any of the above situations, there is a 6-hour window after an order is placed where you can contact us or send us an email at support@justashop.shop. We DO NOT guarantee that the issue will be resolved; however, we will try our best.
Refund Policy
Our Refund Policy is the same as our Replacement Policy; if you are eligible for a replacement, then you are also eligible for a refund. In most cases, you get to choose whether you opt for a refund or a replacement, however, there are some cases where a refund might not be feasible, in those cases you will be given a replacement.
How to go About Submitting your Dispute
If you think you are eligible for a replacement/refund, please refer to the text below to understand what we require for verification; Please collect all the required evidence and attach it an email sent to support@justashop.shop.
In case of:
1.
An issue with the quality of the print
We need a clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
2.
An issue with the print placement (distance from collar, off-center, etc.)
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.
3.
Print in the wrong area
A clear photo of the product you received, folded in a way that clearly displays both sides.
4.
Wrong product
A photo of the product that was received, with the size tag clearly visible as well.
5.
An issue with the product (incorrect size or quality)
A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
6.
A product sizing issue (manufacturer’s defect)
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. Please note that the tolerance for our products, as outlined in the size chart attached to each product listing, is +/- 1”.
7.
Reprinted item has the same issue as the original item
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.
In the case of a lost package, i.e. the tracking shows the package as delivered when it is not, please follow the outlined steps:
1.
Check your submitted delivery address by referring back to the invoice sent to your email upon purchase; ensure complete and accurate data, one missing letter or number can result in delivery failure.
2.
If the submitted address is correct, contact your local postal service; there is be a possibility the package was sent there and you need to go and collect it.
3.
If the above steps don’t solve the issue, contact us or send us an email at support@justashop.shop with your order number so that we can follow up on it.
We will confirm your dispute and get back to you within 3-5 business days.